Last Updated: 26/08/2026
Thank you for purchasing from Zaura Designs.
Because our products are primarily digital products that can be delivered and accessed immediately after purchase, we have a specific refund policy for digital purchases.
1. Digital Products
Our products may include downloadable PDFs, crochet patterns, tutorials, courses, videos, guides, design collections, and other digital content.
Because digital products can be accessed or downloaded immediately, all purchases are generally final and non-refundable once digital access or delivery has been provided, except where a refund is required by applicable law or where Zaura Designs approves a refund at its discretion.
2. Duplicate Purchases
If you accidentally purchase the same Digital Product more than once, please contact us at [SUPPORT EMAIL] as soon as possible.
We may review the transaction and, where appropriate, provide a refund or alternative resolution for the duplicate purchase.
3. Technical Problems
If you experience a genuine technical problem accessing your purchased product, please contact us at [SUPPORT EMAIL].
Before requesting a refund, please allow us an opportunity to help resolve the issue.
We may provide:
- A new download link.
- Alternative delivery of the files.
- Access assistance.
- Technical troubleshooting.
- Another reasonable solution depending on the issue.
4. Product Not Received
If payment was successfully completed but you did not receive your Digital Product, please contact us.
Please provide the email address used during checkout and your order/payment details so that we can locate the transaction and assist you.
5. Incorrect Email Address
Customers are responsible for providing an accurate email address during checkout.
If you entered an incorrect email address and therefore did not receive your product, contact us as soon as possible.
We may assist with correcting the delivery information where reasonably possible.
6. Unauthorized Sharing
Refunds will generally not be provided where an order has been accessed, downloaded, or distributed and the customer subsequently requests a refund solely because they no longer want the product.
Unauthorized sharing, redistribution, resale, or uploading of our Digital Products may result in termination of access without refund and may lead to further action where appropriate.
7. Cancellation
Because digital products may be delivered immediately after payment, an order generally cannot be cancelled once digital delivery or access has begun.
If you believe you made a purchase by mistake, contact us immediately at [SUPPORT EMAIL] and we will review the situation.
8. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method where technically possible.
The time required for the refunded amount to appear in your account may depend on the payment provider or bank.
9. Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights or legal remedies that cannot legally be excluded under applicable law.
10. Contact Us
For refund, cancellation, delivery, or technical-support questions:
Zaura Designs
Email: support@zauradesigns.in
Website: zauradesigns.in